Privacy policy, terms of use and cookies
At Trato Design & Co., privacy and security are priorities and we are committed to transparency in the processing of our users/clients' personal data. Therefore, this Privacy Policy establishes how the collection, use and transfer of information from customers or other people who access or use our website is done.
By using our services, you understand that we will collect and use your personal information in the ways described in this Policy, under the rules of the Federal Constitution of 1988 (art. 5, LXXIX; and art. 22, XXX - included by EC 115/2022) , Data Protection rules (LGPD, Federal Law 13.709/2018), the consumerist provisions of Federal Law 8078/1990 and other applicable rules of the Brazilian legal system.
In this way, Trato Design & Co., hereinafter simply referred to as “Trato”, in the role of Data Controller, is bound by the provisions of this Privacy Policy.
1. What data do we collect about you and for what purpose?
Our website collects and uses some of your personal data, in order to enable the provision of services and improve the user experience.
1.1. Personal data provided by the holder
Data requested in the contact form for quote purposes, as follows: Name; telephone; email; free text field.
Data requested in the chat for contact purposes, namely: Name; telephone; email; free text field.
1.2. Personal data collected automatically
Approximate location according to the Wix system for the purpose of analyzing visitors by region.
2. How do we collect your data?
In this sense, the collection of your personal data occurs as follows:
Voluntary filling forms;
Wix default system.
2.1. Consent
It is with your consent that we process your personal data. Consent is the free, informed and unequivocal statement by which you authorize Trato to process your data.
Thus, in line with the General Data Protection Law, your data will only be collected, processed and stored with prior and express consent.
Your consent will be obtained specifically for each purpose described above, evidencing Trato's commitment to transparency and good faith towards its users/customers, following the relevant legislative regulations.
By using Trato's services and providing your personal data, you are aware of and consenting to the provisions of this Privacy Policy, in addition to knowing your rights and how to exercise them.
At any time and at no cost, you may withdraw your consent.
It is important to highlight that the revocation of consent for the processing of data may imply the impossibility of the proper performance of some functionality of the website that depends on the operation. Such consequences will be informed in advance.
3. What are your rights?
Trato assures its users/customers of their rights as provided for in article 18 of the General Data Protection Law. This way, you can, free of charge and at any time:
Confirm the existence of data processing, in a simplified way or in a clear and complete format.
Access your data, being able to request them in a readable copy in printed form or electronically, safe and reputable.
Correct your data, when requesting its edition, correction or update.
Limit your data when unnecessary, excessive or treated in violation of the legislation through anonymization, blocking or deletion.
Request the portability of your data, through a registration data report that Trato processes about you.
Delete your processed data based on your consent, except in cases provided for by law.
Revoke your consent, disallowing the processing of your data.
Inform yourself about the possibility of not giving your consent and the consequences of the refusal.
4. How can you exercise your titleholder rights?
To exercise your titleholder rights, you must contact Trato through the following available means:
In order to guarantee your correct identification as the holder of the personal data object of the request, it is possible that we request documents or other evidence that can prove your identity. In this case, you will be informed in advance.
5. How and for how long will your data be stored?
Your personal data collected by Trato will be used and stored for the time necessary to provide the service or to achieve the purposes listed in this Privacy Policy, considering the rights of data subjects and controllers.
In general, your data will be kept as long as the contractual relationship between you and Trato lasts. At the end of the period of storage of personal data, these will be deleted from our databases or anonymized, except for the cases legally provided for in the air.
Artigo 16 general data protection law, namely:
I – compliance with a legal or regulatory obligation by the controlling shareholder;
II – study by research body, ensuring, whenever possible, the anonymization of personal data;
III – transfer to a third party, provided that the data processing requirements set forth in this Law are respected; or
IV – exclusive use by the controller, access by a third party is prohibited, provided that the data is anonymised.
That is, personal information about you that is essential for the fulfillment of legal, judicial and administrative determinations and/or for the exercise of the right of defense in judicial and administrative proceedings will be maintained, despite the exclusion of other data.
The storage of data collected by Trato reflects our commitment to the security and privacy of your data. We employ technical protection measures and solutions able to guarantee the confidentiality, integrity and inviolability of your data. In addition, we also have security measures appropriate to the risks and control access to stored information.
6. What do we do to keep your data safe?
To keep your personal information safe, we use physical, electronic and managerial tools aimed at protecting your privacy.
We apply these tools taking into account the nature of the personal data collected, the context and purpose of the treatment and the risks that possible violations would generate for the rights and freedoms of the holder of the data collected and processed.
Among the measures we adopt, we highlight the following:
Only authorized persons have access to your personal data
Your personal data is stored in a safe and suitable environment.
Trato undertakes to adopt the best postures to avoid security incidents. However, it is necessary to point out that no virtual page is entirely safe and risk-free. It is possible that, despite all our security protocols, problems that are solely the fault of third parties may occur, such as cyber attacks by hackers, or also as a result of negligence or imprudence by the user/customer.
In case of security incidents that could generate risk or relevant damage for you or any of our users/customers, we will inform those affected and the National Data Protection Authority about what happened, in line with the provisions of the General Data Protection Law. Data.
7. With whom may your data be shared?
With a view to preserving your privacy, Trato will not share your personal data with any unauthorized third party.
However, our partners have their own Privacy Policies, which may differ from this one. In addition, there are also other hypotheses in which your data may be shared, which are:
I – Legal determination, application, requisition or court order, with competent judicial, administrative or governmental authorities.
II - Case of corporate movements, such as merger, acquisition and incorporation, automatically
III – Protection of Trato's rights in any type of conflict, including those of a judicial nature.
7.1. international data transfer
Some of the third parties with whom we share your data may be located in or have facilities located in foreign countries. Under these conditions, in any case, your personal data will be subject to the General Data Protection Law and other Brazilian data protection legislation.
In this sense, Trato undertakes to always adopt efficient cybersecurity and data protection standards, in the best efforts to guarantee and comply with legislative requirements.
By agreeing to this Privacy Policy, you agree to this sharing, which will take place according to the purposes described in this instrument.
8. Cookies or browsing data
Trato uses Cookies, which are text files sent by the platform to your computer and stored there, which contain information related to website navigation. In short, Cookies are used to improve the user experience.
By accessing our website and consenting to the use of Cookies, you acknowledge and accept the use of a navigation data collection system with the use of Cookies on your device.
Trato uses the following Cookies:
Email newsletter related cookies - This website offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications valid only for subscribed/unsubscribed users subscribers.
Survey Related Cookies - From time to time, we offer surveys and quizzes to provide you with interesting information, useful tools or to understand our user base more accurately. These surveys may use cookies to remember who has taken part in a survey or to provide
accurate results after changing pages.
Form related cookies - When you submit data via a form such as those found on contact pages, cookies may be set to remember your user details for future correspondence.
Website Preferences Cookies - To provide you with a great experience on this website, we provide functionality to set your preferences for how this website performs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences.
Third Party Cookies - In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you may encounter through this website. This website uses Google Analytics, which is one of the most widespread and trusted analytics solutions on the web, to help us understand how you use the website and how we can improve your experience. These cookies may track things like how long you spend on the site and which pages you visit so that we can continue to produce engaging content. For more information about Google Analytics cookies, see the official Google Analytics page.
You can, at any time and at no cost, change permissions, block or refuse Cookies. However, the revocation of consent for certain Cookies may prevent the correct functioning of some platform features.
To manage your browser's cookies, just do it directly in the browser settings, in the Cookie management area.
9. Amendment to this Privacy Policy
The current version of the Privacy Policy was formulated and last updated on: 06/05/2023.
We reserve the right to modify this Privacy Policy at any time, mainly in terms of adaptation to any changes made to our website or in the legislative field. We recommend that you review it frequently.
Any changes will come into effect as of their publication on our website and we will always notify you of any changes that have occurred.
By using our services and providing your personal data after such changes, you consent to them.
10. Liability
Trato provides for the responsibility of agents who act in data processing processes, in accordance with articles 42 to 45 of the General Data Protection Law.
We are committed to keeping this Privacy Policy up to date, observing its provisions and ensuring compliance.
In addition, we are also committed to seeking technical and organizational conditions that are safely able to protect the entire data processing process.
If the National Data Protection Authority requires the adoption of measures in relation to the processing of data carried out by Trato, we undertake to follow them.
10.1 Disclaimer
As mentioned in Topic 6, although we adopt high security standards to prevent incidents, no virtual page is entirely risk-free. In this sense, Trato is not responsible for:
I – Any consequences arising from the negligence, imprudence or malpractice of users in relation to their individual data. We guarantee and are only responsible for the security of the data processing processes and the fulfillment of the purposes described in this instrument.
We emphasize that the user is responsible for the confidentiality of access data.
II – Malicious actions by third parties, such as hacker attacks, unless proven culpable or deliberate conduct by Trato.
We emphasize that in case of security incidents that may generate risk or relevant damage to you or any of our users/customers, we will inform those affected and the National Data Protection Authority about what happened and we will take the necessary measures.
III – Inaccuracy of the information entered by the user/customer in the records necessary for the use of Trato's services; any consequences arising from false information or information entered in bad faith are entirely the responsibility of the user/client.
11. Data Protection Officer
Trato provides the following means for you to contact us to exercise your titleholder rights: contato@tratodesign.com
Trato Design & Co.
CNPJ 41.807.187/0001-17